Got questions? Let’s clear them up

Do I have to sign a long-term contract?

Life insurance provides financial security to your family by offering a payout to cover expenses in case of any unexpected event.

Are there any hidden charges in the plans?

You can easily track your parcel by entering your tracking number on our website and viewing real-time status and delivery updates anytime.

Can I upgrade or downgrade my plan later?

We prohibit shipping of illegal goods, explosives, weapons, perishable food, and flammable materials to ensure safety and legal compliance.

Is there a free trial available before purchasing a plan?

Delivery duration depends on your chosen service. Local orders take 1–2 days, while international deliveries require 5–10 business days.

Do you offer discounts for bulk shipments or yearly subscriptions?

Yes, you can change or cancel your booking anytime before dispatch by reaching out to our friendly customer service support team.

How can I track my shipment status?

You can track your shipment by entering your tracking ID on our website to see live updates and the current delivery status anytime.

How often is tracking information updated?

Tracking details are updated automatically in real time whenever your shipment reaches a new checkpoint or delivery stage.

Why is my tracking information not updating?

Sometimes updates may be delayed due to network issues or scanning delays, but your parcel is still moving as scheduled.

What should I do if my tracking shows delivered but I haven’t received it?

Please check with neighbors or the reception area, and if still not found, contact our customer support team for help.

Can I track multiple parcels at once?

Yes, you can enter multiple tracking numbers separated by commas on our tracking page to view all updates together.

What type of packaging should I use for my shipment?

Use strong, durable boxes or padded envelopes that fully protect your items and prevent any damage during delivery.

Are there weight or size limits for packages?

Yes, package weight and size limits vary based on service type. You can check our packaging guidelines before shipping.

Can I send fragile or breakable items?

Yes, fragile items can be shipped if packed securely with proper cushioning materials to avoid damage during transit.

What items are restricted from shipping?

We don’t ship explosives, illegal goods, flammable items, perishable food, or any materials restricted by law or regulation.

How can I ensure my package is packed safely?

Use sturdy boxes, proper sealing tape, and cushioning inside the package to protect your shipment from any possible damage.

What payment methods do you accept?

We accept all major credit and debit cards, net banking, and secure online payment options for easy transactions.

Can I pay for my shipment on delivery?

Yes, cash on delivery is available for selected locations and services, allowing you to pay once your parcel arrives.

How can I get a refund for a canceled booking?

Refunds are processed automatically to your original payment method within a few business days after cancellation approval.

What should I do if my payment fails?

If your payment fails, please try again after some time or contact our support team for quick help with your transaction.

Are there any hidden fees or extra charges?

No, we maintain full transparency. All charges are shown during checkout with no hidden fees or unexpected extra costs.